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Drupal E-commerce with Ubercart 2.x (Repost)
Posted in English, PDF Books | Sep 09, 2010
Drupal E-commerce with Ubercart 2.x Publisher: Packt Publishing (4-2010) | PDF | 300 pages | 1847199208 | 13.3Mb Drupal E-commerce with Ubercart 2.x /by George Papadongonas (Author), Yiannis Doxaras (Author) .Ubercart is an exciting open source e-commerce package that fully integrates your online store with Drupal.
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If You’re Not First, You’re Last
Posted in English | Aug 16, 2010
If You’re Not First, You’re Last Wiley | June 1, 2010 | ISBN-10: 0470624353 | 256 pages | PDF | 1.4 Mb During economic contractions, it becomes much more difficult to sell your products, maintain your customer base, and gain market share.
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Dictionary of e-Business: A Definitive Guide to Technology and Business Terms (Repost)
Posted in English, PDF Books | Jul 24, 2010
Dictionary of e-Business: A Definitive Guide to Technology and Business Terms Wiley | 2003-01-27 | ISBN: 0470844701 | 378 pages | PDF | 3 MB The Dictionary of e-business: * Now includes extended coverage of wireless and mobile terms * Is authored by an expert in the field * Presents more than 350 new entries on Java, XML, Customer Relationship Management, mCommerce and more technical language of eBusiness (e.g. security) * Demontrates clear applications to both technical and business markets * Covers all the latest developments in this fast moving field.
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ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle (repost)
Posted in PDF Books | Jul 21, 2010
ROI Selling: Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle Kaplan Business | 2004-09-01 | ISBN: 0793187990 | 336 pages | PDF | 8 MB ROI selling works within a company’s existing sales methods to increase the effectiveness and production of their sales force. Current economic conditions are forcing everyone from large corporations to smaller privately held companies to maximize their revenue streams from new and existing customers.
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Crafting Customer Value: The Art and Science
Posted in English | Jul 19, 2010
Crafting Customer Value: The Art and Science Purdue University Press | 2004-01-01 | ISBN: 1557533709 | 193 pages | PDF | 1.6 MB In today’s competitive marketplace, customer value-a combination of product and service benefits at a fair price that creates value in the minds of customers-is the key variable for business success. Using several comprehensive and highly integrated frameworks, Peter Duchessi provides strategies for defining customer value and for developing the critical business, personnel, quality, and information systems that are responsible for delivering customer value.
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Emotional Satisfaction of Customer Contacts
Posted in English, PDF Books | Jul 18, 2010
Emotional Satisfaction of Customer Contacts Amsterdam University Press (January 22, 2007) | ISBN: 9056294660 | 190 pages | PDF | 1.8 MB Emotional, satisfaction, customer, contacts ——useyin Gungor is a visiting researcher at the UvA and an international consultant specializing in customer services, customer experience and emotional loyalty. He is a jury member of the National Contact Center Awards (NCCA) of the Netherlands, a judge in contact center world awards, and also serves as a member of Banking Advisory Board of European Financial Marketing Association (EFMA).
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Customer Data Integration: Reaching a Single Version of the Truth
Posted in PDF Books | Jul 18, 2010
Customer Data Integration: Reaching a Single Version of the Truth Wiley | 2006-08-04 | ISBN: 0471916978 | 320 pages | PDF | 14 MB “Customers are the heart of any business. But we can’t succeed if we develop only one talk addressed to the ‘average customer.’ Instead we must know each customer and build our individual engagements with that knowledge
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Sense and Respond: The Journey to Customer Purpose (repost)
Posted in English, PDF Books | Jul 18, 2010
Sense and Respond: The Journey to Customer Purpose Palgrave Macmillan | 2005-08-06 | ISBN: 140394573X | 224 pages | PDF | 1 MB The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the center of the process and the organization needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Posted in English | Jul 18, 2010
The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers McGraw-Hill Companies | 2000-03 | ISBN: 0079137733 | 300 pages | PDF | 13 MB The Customer Service Training Tool Kit contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises “as is” in 30-60 minute training modules or combine them to create longer training programs.
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Planit Fusion v12 Full 4CDs
Posted in Design Software | Jul 07, 2010
Planit Fusion v12 Full 4CDs | 1.7 GB The days of expensive and restrictive kitchen design software are over.Now you can have a Windows-based system and Planit colourful,three-dimensional rendering.Whether designing simple or very complex rooms, you can do this better and faster with Planit.
